Refund policy
At Fuzzmood, we want you and your pets to be happy with your purchase. If something isn't right, here's how our return and refund process works.
Returns & Eligibility
You may request a return within 30 days of delivery. To be eligible, items must be unused, in their original condition, and include all original components and accessories. Proof of purchase is required.
For hygiene and product-safety reasons, used or washed pet toys are generally not eligible for return, unless the item is defective or otherwise covered by applicable consumer protection laws.
If your item arrives damaged or has a manufacturing defect, please contact us as soon as possible, ideally within 7 days of receiving your order, with a detailed description and photos of the issue. We'll review the issue and arrange an appropriate remedy in accordance with our policy.
How to Request a Return
Email support@fuzzmood.com with your order number, the item(s) you wish to return, and the reason for your request. If the item is damaged or defective, please include photos.
Please wait for our approval and return instructions before sending anything back.
For change-of-mind returns and other returns not caused by a product defect or an issue attributable to Fuzzmood, customers are responsible for arranging and paying for return shipping.
If an item is confirmed to be defective, damaged, or otherwise eligible for a remedy under applicable consumer protection laws, we'll cover applicable return shipping costs in accordance with those requirements.
Refunds & Promotions
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved. Approved refunds will be issued to your original payment method within 3 business days of approval. Your payment provider may require additional time for the refund to appear in your account.
Original shipping charges are non-refundable for change-of-mind returns. For defective, damaged, or incorrect items, shipping charges will be refunded where required by applicable consumer protection laws.
If your order includes a free gift, the gift must also be returned with the original purchase for a full refund, unless otherwise stated. For discounted bundles or multi-item offers, all items included in the offer must be returned to qualify for a full refund of the bundle price. If only part of a bundle is returned, the refund may be adjusted to reflect the regular price of the items retained, where applicable.
Item Condition & Other Information
Minor wear to the outer packaging will not affect return eligibility. However, returns may be refused if an item is significantly damaged, missing components, or has severely damaged packaging that affects its resale condition, provided the issue was not caused by us or during shipping. Where appropriate, we may offer a partial refund reflecting the loss in value, subject to your agreement.
We don't offer exchanges for change-of-mind requests. If you would like a different item, please contact us about returning your original purchase, subject to our return policy, and place a new order once your return is approved. This does not affect any remedies available for defective products under applicable consumer protection laws.
For any questions about returns or refunds, please contact us at support@fuzzmood.com.